Are Electrolux French Door Refrigerator Prone to Problems?

One of the common questions I receive when someone is considering an Electrolux French Door Refrigerator pertains to their reliability. The question makes sense as most people in this country know Electrolux as a vacuum-manufacturer and don’t realize that Electrolux has been producing home appliances in Europe for decades. The doubt regarding a vacuum manufacturer breaking into the kitchen appliance game isn’t unfounded. Would you trust Hoover with $200 worth of organic groceries if they started making fridges?

The Electrolux refrigerators, both in the regular line and in the Icon imprint, are not only pleasing to the eye and chock full of features, but they are made well. I’ve been selling the Icon line for about 5 years and the regular Electorlux line for about 2+, and problems have been sporadic at best.

However any discussion of the potential for problems with Electrolux French Door fridges must mention the microchip issue that both lines experienced earlier this year (2010). The information I have is that there was a defective microchip in both Icon and regular Electrolux fridges which offered a water/ice dispenser on the outside door. This chip was creating problems with the icemaker. To Electrolux’ credit, they pulled thousands of refrigerators from warehouses across the country and held up distribution of new models until the problem was rectified. As of Spring 2010, the problems seem to have been rectified.

As for Electrolux, the action of pulling all of the refrigerators and halting production of newer ones was an incredible sign of their unswerving customer service. Most other manufacturers would not have assumed the expense of taking product back, making changes, then shipping the product back out again, an expensive endeavor to say the least. Many other manufacturers would have just waited for the defective refrigerators to reach consumer homes, then make the changes on site. To Electrolux’ credit, they wanted everything fixed prior to home delivery so there would be no chance of staining the brand equity of their name and of their line of french door refrigerators.

So as I tell the many people who visit Curto’s appliance store shopping for Electrolux French Door refrigerators, buy with confidence. They look great, come in a variety of styles, are built well, plus you have the added benefit of knowing that Electrolux stands 100% behind its product.